Nairobi Hospital suspends fee hike after insurance pushback

Nairobi Hospital has halted its planned five per cent increase in medical fees, following concerns from insurance companies and patients over potential service disruptions.

The reversal comes after meetings between the hospital’s management and key insurers, even as the facility faces publicised boardroom disputes.

Leading insurance companies had temporarily suspended services at the hospital, citing a sharp increase in treatment costs that followed the hospital’s brief rate adjustment.

The suspensions, communicated to clients earlier this month, sparked anxiety among patients and medical staff, with some families reportedly transferring care to other facilities.

In a statement released on Friday, August 15, 2025, the hospital explained that the initial fee review was prompted by rising costs of imported and local medical products, including pharmaceuticals, equipment, and essential supplies.

"Given the prevailing economic circumstances where the costs of both imported and local medical products have risen, TNH marginally reviewed upwards the prices of certain medical products and services by an average of five per cent. This was done after a comprehensive analysis of rising costs in pharmaceuticals, equipment and other essential supplies, benchmarked against peer institutions. Even with these adjustments, our tariffs remained competitive within the market," the hospital stated.

The management emphasised that the decision to rescind the adjustments reflects a commitment to uninterrupted, high-quality patient care and ongoing collaboration with insurance partners.

"The hospital wishes to reassure all its patients that the rates remain as they were before adjustments. We are ready to work with our insurance partners to ensure flawless service to our patients."

The facility, the largest standalone private hospital in Eastern, Southern, and Central Africa, has also been grappling with internal governance issues. Publicised boardroom disputes have compounded operational challenges.

The hospital urged insured patients to confirm coverage with their providers, reassuring the public that services continue at previous rates.

“We encourage patients to contact their insurers directly for confirmation of coverage and seek clarification on any disruption they are experiencing to their care,” the hospital emphasised.

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